ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer develops the knowledge and training skills needed to teach conflict resolution techniques effectively in non-clinical wor...
This ICTQual AB qualification is a 5-day training programme comprising 10 mandatory units and mandatory assessment through Approved Training Centres, designed to prepare learners to train others in non-clinical conflict resolution.
Official ICTQual AB Level 4 Award qualification
5 days training programme
10 mandatory study units
Focus on non-clinical conflict resolution training
Delivery through Approved Training Centres
Mandatory assessment with a required pass standard
The ICTQual Level 4 Award in Non-Clinical Conflict Resolution Train the Trainer is designed for individuals who want to build specialist knowledge in conflict resolution and develop the capability to train others in non-clinical settings. The qualification covers conflict dynamics, communication, mediation, negotiation, training design, assessment, ethics, and professional development.
Develop specialist knowledge of non-clinical conflict resolution
Learn how to design and deliver effective training sessions
Strengthen mediation, negotiation, and communication capability
Build confidence in assessing learning and giving feedback
Understand ethical, legal, and professional expectations
Prepare for progression into training and leadership roles
The qualification develops practical and instructional competence across the core areas of conflict resolution training, from understanding conflict to delivering learning, assessing performance, and supporting continuous improvement.
Understand the role and responsibilities of a conflict resolution trainer in non-clinical settings
Analyse conflict dynamics, triggers, escalation patterns, and prevention strategies
Apply communication, active listening, empathy, and non-verbal awareness in conflict situations
Use mediation and negotiation techniques to support constructive dialogue and agreement
Design, deliver, and evaluate conflict resolution training for different audiences
Apply ethical, legal, confidentiality, diversity, and professional standards in training practice
This course is suitable for learners who want to develop as conflict resolution trainers or strengthen their ability to manage and teach conflict resolution in organisational or community-based environments.
Human resources professionals
Managers and supervisors
Team leaders responsible for workplace relationships
Educators and trainers
Community leaders and facilitators
Professionals seeking certification in conflict resolution training
ICTQual AB sets entry requirements to ensure learners can successfully engage with the qualification content, training activities, and assessment process.
Learners must be at least 16 years old and normally hold a minimum high school diploma or equivalent
Good English proficiency, basic digital literacy, and prior experience in conflict resolution or related roles are desirable
This training programme has mandatory assessment conducted through Approved Training Centres to confirm learners’ understanding of the course content and their ability to apply it in relevant situations.
Mandatory assessment is conducted through Approved Training Centres
Assessment includes quizzes consisting of 100 multiple-choice questions (MCQs)
Assessment measures understanding of course content and practical application of concepts
A minimum score of 75% is required to pass
Successful completion of this qualification can support progression into training, human resources, leadership, mediation, and organisational development roles across a wide range of sectors.
Conflict Resolution Trainer
HR and Employee Relations Specialist
Team Leader or Supervisor
Organisational Consultant or Workshop Facilitator
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